Why Skymear is one of the Leading Stage Truss Manufacturers in China?

After-sale Service: Judging A Quality Stage Truss Manufacturer

As known that there are numerous stage truss manufacturers in China currently, maybe before purchasing we can check their factory,manufacturing equipment, products quality and certificates, or industry experience, team communication, etc. But there is another key to judge a supplier whether it is quality, that is their after-sale services. So today this article will show Skymear's after-sale services in details, from which you will see why Skymear become one of the leading stage truss manufacturers in China. 

General Rule:

In order to regulate our company to monitor products after-sales service, establish a well-known brand in the industry, make the responsibility clear for product providers and related users, we formulates this rule.

Detailed Rules of Skymear:

1．We take 3 years warranty for all our products. The beginning date of warranty is from the purchased day.

2．During the normal warranty period，any quality problems caused by the products themselves, our company will maintain for free.

3． Within warranty period the following situations will implement the paid service:

1) Because of wrong installation, operation, or breakdown or damage (including surpasses working load) caused by operate under the working conditions which is not stipulated.

2) The injury is caused by demolition, repair and modification without the permission of our company.

3) Injury caused by natural and man-made force majeure or other force majeure after the purchase.

4) For the reason of the wrong packing or fault of freight transportation company, our company find the goods which need main are in physical damage already as soon as we receive them (in this case, customer and freight transportation company make solution themselves ).

4． Over the stage truss warranty repair:

1) We will charge the replacement cost of accessories.

2) Any products which is over the warranty period, our staff will send the 

maintenance-related bills to customers by fax, confirmed by the client to determine to main or not. After confirmation, customers transfer cost of maintenance to our designated account, after the maintenance fee arrive, as the leading stage truss manufacturer, we will send the decent stages which has been repaired.

3) Product which is over the warranty, after confirmed by our technical department that damage is too severe or for other reasons, causing it can not maintained, we will return the original. For the replacement of other models of similar products, customer may make up the price difference replace the new machines.

5. Stage Truss Maintenance days:

1) Within warranty period, maintenance time is 3-5 working days (peculiar circumstance exception), beyond the warranty or the artificial damage product, it will take a longer maintenance cycle regarding of actual damaged condition.

2) For the problems within three months since customer buy , our company will replace for the new machine, three months later, any problem, we carry on the service according to the normal maintenance routine.

Return and Replacement Rules:

1. Return: We do not accept goods to return as long as they are sold, except the two situations below:

1) Due to design flaws of product in itself causing users can not use normally, and confirmed by our technical staff.

2) In the warranty period, if the product has been maintained many times, but still show the same problems and unable to be totally settled.

2． Replacement: We accept exchanging the goods as the following situations:

1) The customer receives when the product has the quality problem.

2) Due to our sales staff do not deploy cameras according to requirements of customers.

Regulation of the goods freight:

1. Payment of normal service transport expense: To save costs better, maintenance freight of goods are in the following manner based on the principle of mutual respect:

1) Both sides will pay the transport expense respectively when sending the repaired goods.

2) In line with the principle which respect mutually, both sides before consignment should confirm the mode of dispatch and the place where fetch the cargo, make it the principle that it is convenient for the opposite party to fetch the goods.

3) Our company returns the repaired goods by the same transportation way as the customer, except special circumstances.

2. Payment transport expense which is not in scope of normal maintenance: Regarding the products which are not in scope of normal maintenance, the bidirectional transport expense will be paid by customer, under special circumstance both sides negotiate to settle.

The after-sale service is a key to judge the quality stage truss manufacturers in China